Rave Alert FAQ | Langston University

Rave Alert FAQ

Rave Alert FAQ

What is a Rave Alert?

Rave Mobile Safety is a nation-wide organization, with extensive physical resources and expertise. Rave Mobile Safety has contractual arrangements with all major mobile services providers that ensure any emergency alert messages are transmitted as quickly and reliably as possible. Rave Mobile Safety also has four messaging data centers placed strategically throughout the US. This reduces the risk of any single data center being unavailable when needed.

When will Rave Alerts be issued?

The Rave alert system will only be used to send critical messages to you in the event of an emergency on or around one of our campus locations, or to announce weather-related emergencies or closures.

What should I do when I receive a Rave alert?

There are three things you should do when you receive a Rave notification message:

  • Read the message - don't ignore it!
  • Alert other people. During classes, professors and other students may have their cell phones turned off. If you're in a classroom, please advise the professor so that he or she may assist you in taking appropriate action. If you're at work, let your coworkers know about the alert. It's very important to help spread the word.
  • Follow any instructions given with the message. The instructions will be direct and specific to the particular situation. Be sure to follow them carefully. If the situation requires it, additional messages will be transmitted to update you.

Who will send out the Rave alert?

Rave alerts will be sent by the Public Relations Department. The Langston University Police Department may also issue critical warnings through the 911 Shield App. Download the app today from iTunes or Google Play.

How can I ensure that I will receive a text message from Rave in case of an emergency?

In order to receive text messages, users must have a text-capable mobile phone, register their mobile number with Rave and must be able to receive text messages (not have text messages blocked). Users must log in to Rave to add phone numbers to their Shocker Alert account.

Who can sign up for Rave alerts?

We encourage all current students, staff, and faculty, and their families, to sign up for Rave Alerts. To register, visit https://www.getrave.com/login/langston or navigate to “Campus Alerts” and select “Register”.

How can I update my contact information?

Go to http://www.langston.edu/logins and navigate to “Campus Alerts”. You may select “Login” to access your Rave account. Once logged into your account you can choose to edit your cell phone number and/or email address using the links. Also if you have changed carriers, you should indicate that change. In general, Langston University will not verify the accuracy of the data that you enter. The user is responsible for making sure that his or her contact information is correct and up-to-date.

What if my instructor requires cell phones to be turned off during class? How will I receive an alert?

There are many other channels of communication the university uses to notify its students, staff, and faculty in the event of an emergency. In the case of an immediate emergency, an official Building Manager designated by the Crisis Management Team will visit each classroom to ensure that instructions are given on how to proceed.

Is there a charge for receiving Rave alerts?

There is no charge by Langston University or Rave Mobile Safety to send or receive SMS messages, however standard or other messaging charges apply depending upon your wireless carrier plan and subscription details.

Will I receive unsolicited messages through the Rave system?

Unsolicited messages will never be sent via the Rave alert system, as it is only used for emergency alerts. Rave Mobile Safety will not sell your contact info to third party marketers and is contractually obligated to maintain the confidentiality of all numbers within its system.

Can I opt-out of Rave alerts?

You can opt out of SMS messages at any time by texting STOP to 67283 or 226787.

Disclaimer: Langston University does not warrant the successful delivery of each message to each individual recipient. The service depends on the individual email systems and cellular and mobile phone carriers to delivery SMS and email messages to each recipient. If you receive an alert, please tell others in your immediate area.

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